Refund & Cancellation Policy

1. Scope

This policy covers everything you can pay us for: TrackMyPG subscription plans, the trial verification payment, prepaid communication credits, and settlements of UPI platform service. It forms part of our Terms of Service.

It does not cover rent, deposits or other money you collect from your own tenants. That money never passes through TrackMyPG's accounts — it settles into your own payment gateway account or UPI account, and refunding a tenant is between you and them.

2. The Short Version

• Nothing renews automatically. Subscriptions are prepaid for a fixed term and simply expire. You can never be silently charged, so there is no recurring billing to cancel.
• The trial is not free. Starting it costs a one-time ₹1verification payment.
• Paid terms are generally non-refundable once activated, with the specific exceptions in section 5.

3. The 7-day Trial

• Starting a trial requires a one-time payment of ₹1. This verifies a working payment method and deters repeat trial abuse.
• That ₹1 is non-refundable. It is not a deposit and is not credited towards a subsequent subscription.
• The trial does not convert into a paid plan. No mandate is created, no card is stored, and no charge is taken when it ends.
• There is nothing to cancel before the trial ends. If you decide not to continue, do nothing — paid features stop when the trial period expires.
• Your data is not deleted when a trial ends.

Because the trial requires no commitment and costs ₹1, we ask you to use it to confirm TrackMyPG suits your business before buying a longer term.

4. Subscriptions and Cancellation

• Plans are paid in full and in advance for the term you choose (monthly, quarterly, half-yearly or annual), plus applicable taxes shown at checkout.
• To stop, simply do not renew. There is no auto-renewal, so no cancellation step is needed to prevent a future charge.
• Your access continues to the end of the term you paid for. When it expires, paid features stop; your records remain until you delete them.
• Ending a term early — including by requesting account deletion — does not by itself create a refund for the unused part of that term.
• When you upgrade mid-term, the remaining value of your current term is applied against the new plan's price. The amount is shown before you confirm. An upgrade is a purchase, not a refund, and no money is returned to your payment method.

To close your account entirely, use Settings → Account Deletion in the dashboard. Export anything you need first — deletion is irreversible.

5. When We Do Refund

Subscription payments are otherwise non-refundable. We will refund in these cases:

• Duplicate payment — you were charged more than once for the same term. We refund the duplicate in full once verified.
• Money taken without a plan being activated — for example a payment that was captured but did not activate a subscription. We refund it in full.
• Billing error on our side — you were charged the wrong amount. We refund the difference and correct the record.
• A fault on our side that we cannot fix and that prevents you from using the Service in a material way. We will consider a refund proportionate to the affected period, case by case.
• We discontinue the Service during a term you have paid for. We refund the unused portion on a pro-rata basis.
• Where applicable consumer law requires a refund.

Please tell us within 7 days of the charge where you can, so we can trace it against the gateway record while the evidence is fresh. This is a request, not a deadline: a late report does not by itself disqualify a refund, and it never limits rights you have under consumer law — see section 11.

6. What Is Not Refundable

• The ₹1 trial verification payment
• The portion of a term you have already used
• The unused portion of a term when you stop using the Service or delete your account
• Communication credits that have already been spent on messages sent
• A change of mind, a change in your business, or a plan you bought and did not use
• Accounts terminated by us for breach of the Terms of Service

7. Communication Credits

SMS and WhatsApp messages are paid from a prepaid credit wallet, separate from your subscription. Credits are consumed as messages are sent, and once spent they are non-refundable — we have already paid the telecom and messaging providers.

If credits were deducted because of a fault on our side — for example a duplicate send caused by a system error — contact us and we will restore the credits to your wallet. Unused credits are not exchangeable for cash.

8. Platform Service Settlements

A platform service settlement pays TrackMyPG the platform service fees your tenants and guests have already paid, together with their rent, into your own UPI account. These fees are described in section 4.5 of our Terms of Service.

• A settlement is non-refundable once it has been applied to your outstanding platform service, except in the cases set out in section 5 — for example a duplicate payment or a billing error on our side — which apply to settlements in the same way as to subscriptions.
• A waiver granted by TrackMyPG reduces the amount you owe. It is not a refund: no money is returned for amounts you have already settled, and a waiver cannot be exchanged for cash or credit.
• Refunding rent to a tenant or guest does not automatically reverse the platform service fee on that payment. If you believe a fee should be reversed, contact us with the details and we will review it.

9. How to Request a Refund

1. Email info@trackmypg.com from your registered email address.
2. Include your registered email, the payment date and amount, and the payment reference from your receipt.
3. Tell us which situation in section 5 applies, with any supporting screenshots.

Then:

• We acknowledge and review the request, usually within 3 working days.
• Approved refunds are issued through Razorpay to the original payment method — we cannot pay to a different account or by another route.
• We initiate approved refunds within 7 working days of approval. How long the money then takes to appear depends on your bank or card issuer, typically a further 5–10 working days.
• We email you when the refund is initiated.

10. Chargebacks

Please contact us before raising a chargeback with your bank — a direct refund is almost always faster. If a chargeback is raised, we may suspend the account while the dispute is open and will provide the payment and usage records to the payment provider. If a chargeback is found to be invalid, we may terminate the account.

11. Your Consumer Rights

Nothing in this policy limits rights you have under applicable consumer protection law, including the Consumer Protection Act, 2019 in India. If you believe you are entitled to a refund under such a law, contact us with the details and we will review it on that basis.

12. Changes to This Policy

We may update this policy. Changes apply to payments made after the updated effective date shown at the top of this page, never retroactively to a payment you have already made. We notify registered PG Owners by email of material changes.

13. Contact Us