Terms of Service

1. Acceptance of These Terms

These Terms of Service (“Terms”) are a legally binding agreement between you and BuildsInfinity Technologies., which operates TrackMyPG (the “Service”). You accept them when you tick the acceptance box during signup, and by continuing to use the Service.

We record which version of these Terms you accepted, and when. This version is effective from 25 September 2026.

You confirm you are at least 18 years old, and that if you are signing up on behalf of a business you have authority to bind that business.

2. What the Service Is

TrackMyPG is a software platform that helps PG, hostel and co-living operators run their business, including:

• Property, room, bed, tenant and guest record-keeping
• Invoice generation, rent collection tracking and security deposit handling
• Financial reports and analytics
• Automated reminders and notifications by email, SMS and WhatsApp
• A Tenant Portal, staff accounts with role-based permissions, and mobile apps
• Optional publishing of vacancies to our RoomXplore marketplace

TrackMyPG is a software tool, not a party to your business. We are not a landlord, letting agent, broker, escrow service or debt collector. We do not own, manage or inspect any property, we are not a party to any agreement between you and a tenant, and we do not take custody of rent or deposits — payments settle directly into your own payment gateway account or UPI account.

We may add, change or withdraw features. Where a change materially reduces functionality you rely on, we will give reasonable notice.

3. Your Account

• Register with accurate and complete information, and keep it up to date
• Keep your credentials confidential and do not share them
• You are responsible for everything done under your account, including by staff you invite
• Assign staff only the permissions their role genuinely needs
• Tell us immediately at info@trackmypg.com if you suspect unauthorised access

We may suspend or terminate accounts that breach these Terms or are used for fraudulent or unlawful activity.

4. Subscriptions, Trial and Payment

4.1 Plans

We offer tiered plans with different feature and property limits, billable over monthly, quarterly, half-yearly and annual terms. Current plans and prices are on our pricing page. Applicable taxes, including GST, are added at checkout and shown before you pay.

4.2 Trial (7-day)

New accounts may be offered a 7-day trial. Please read this carefully, because it differs from a typical “free trial”:

• Starting the trial requires a one-time verification payment of ₹1. It confirms a working payment method and deters repeat trial abuse. It is not a deposit and is not credited against a later subscription.
• Nothing is charged automatically when the trial ends. We do not set up a recurring mandate, we do not store your payment method, and the trial does not convert into a paid plan on its own.
• When the trial period ends, access to paid features stops until you choose a plan and pay for it. Your data is not deleted at that point.
• The trial is offered once per account and may be withdrawn or changed for future signups.

4.3 How Billing Actually Works

• Subscriptions are prepaid for a fixed term and paid in full, in advance, through Razorpay.
• There is no auto-renewal and no stored payment mandate. Your subscription simply ends on its expiry date unless you actively pay for a new term. You will never be silently charged.
• Payments are verified against the payment gateway before a subscription is activated. A payment that fails verification does not activate a plan.
• Upgrading mid-term is priced against the remaining value of your current term, as shown to you before you confirm.
• When a term expires, paid features become unavailable and your account is capped to its unpaid state. Your records remain until you delete them or request account deletion.
• We may change prices for future terms. Any price change applies from your next purchase, never retroactively to a term you have already paid for.

4.4 Communication Credits

SMS and WhatsApp messages sent through TrackMyPG are paid from a prepaid credit wallet, separate from your subscription. Credits are purchased in advance, consumed as messages are sent, and are non-transferable. Some plans include a starting credit balance. Messages cannot be sent once the balance is exhausted.

4.5 UPI Platform Service Fee

Where your tenants or guests pay rent or stay charges to you by direct UPI through a payment link or QR code generated by the Service, a platform service fee applies to each such payment.

• The fee is calculated at the rate displayed in the Service and is shown to the tenant or guest before they pay. It is paid by them together with the amount due to you.
• Because the entire payment, including the fee, is received directly into your own UPI account, the fee is held by you on our behalf and is an amount owed by you to TrackMyPG (“outstanding platform service”).
• Your outstanding platform service, together with a history of settlements and adjustments, is available in your dashboard. You may settle it in full through the Service at any time.
• You must settle your outstanding platform service in full when it exceeds the limit we set for all accounts, or when we request settlement from you. We may revise that limit from time to time.
• Until the outstanding amount is settled, we may restrict access to your dashboard. Your data is not deleted, and access is restored once your payment has been verified.
• We may, at our sole discretion, waive all or part of your outstanding platform service. A waiver applies only to the amount stated, is recorded in your platform service history, has no cash value, and does not waive any fee arising later.
• The platform service fee is separate from your subscription and from communication credits.

4.6 Refunds

Refunds are governed by our Refund Policy, which forms part of these Terms.

5. Your Responsibility for Data You Enter

This section is central to the agreement. TrackMyPG stores information about people who are not our customers — your tenants, guests, staff and their emergency contacts. You put that information in, and it stays your responsibility.

5.1 That data is yours, and so is responsibility for it

As between you and us, every tenant, guest, staff and third-party record in your workspace is yours. You decide who to record, what to collect and why, which under India's Digital Personal Data Protection Act, 2023 is the role of a Data Fiduciary — the role other regimes call a controller. TrackMyPG acts as your Data Processor, handling that data on your instructions and solely to provide the Service — as described in our Privacy Policy.

How these roles are formally characterised can depend on the applicable law and the circumstances. Nothing in this section transfers ownership of your records to us, or relieves you of the responsibilities set out below.

5.2 You warrant that you have the right to provide it

By entering or uploading third-party information, you confirm that:

• You have the authority and a valid lawful basis — including any consent required by law — to collect that information and to have us process it
• You have told those individuals, as required by applicable data protection law, what you collect, why, and that it is stored in a third-party software platform
• You are entitled to upload any identity documents, photographs or other sensitive material you choose to store, and you collect no more of it than you need
• You have the necessary permission to send messages to the email addresses and phone numbers you enter, and your use of email, SMS and WhatsApp through the Service complies with applicable messaging, DLT and anti-spam rules
• The information is accurate, and you will correct or delete it when a person validly asks you to

5.3 Requests from tenants and staff

If a tenant, guest or staff member asks to access, correct or delete their data, that request is yours to answer. The dashboard lets you view, edit, export and delete these records. If such a request reaches us directly, we will pass it to you rather than act on your data ourselves, unless the law requires otherwise.

5.4 Your content and prohibited use

You keep ownership of everything you enter. You grant us only the licence needed to store, process, back up and display it in order to operate the Service for you, and to produce aggregated statistics that do not identify you or any individual. You must not upload content that:

• Breaches any law, or another party's privacy or intellectual property rights
• Contains malicious code
• Is defamatory, obscene or harassing

5.5 Export

You can export tenant, invoice and report data from the dashboard at any time while your account is active. Export what you need before requesting account deletion — deletion is irreversible.

5.6 How we handle that data for you

Because we process your workspace data on your behalf, we commit to the following. These commitments apply for as long as we hold that data.

• Only on your instructions. We process workspace data only to provide the Service to you and as otherwise instructed by you through the Service, unless the law requires us to do something else — in which case we will tell you, unless the law forbids us from telling you.
• Confidentiality. The people who can access workspace data are bound to keep it confidential, and access is limited to those who need it to run or support the Service.
• Security. We maintain the technical and organisational measures set out in section 6 of the Privacy Policy.
• Sub-processors. We use the categories of provider described in section 5 of the Privacy Policy, we place equivalent data protection obligations on them, and we remain responsible to you for what they do with your data. Ask us and we will tell you which providers process data for your account.
• Helping you answer people. If a tenant, guest or staff member exercises a data protection right, we will give you reasonable assistance in responding — the dashboard's view, edit, export and delete tools are the primary way we do this.
• Breaches. We will notify you without undue delay after becoming aware of a personal data breach affecting your workspace, and give you the information you need to meet your own notification duties.
• Deletion at the end. When your account is deleted, we erase workspace data as described in section 7 of the Privacy Policy. Export what you need first.
• Demonstrating compliance. We will make available the information reasonably needed to show we are meeting these commitments, and will respond to reasonable questions about them.

The Service is offered to customers in India, and these commitments are given under Indian law. If your own obligations require a separate written data processing agreement, contact us at info@trackmypg.com before signing up — this section is not a substitute for one where the law requires a specific form of contract.

6. Intellectual Property

The Service — its software, design, branding and content, excluding the data you enter — belongs to us and is protected by intellectual property law. You may not:

• Copy, modify or create derivative works of the Service
• Reverse engineer, decompile or disassemble it
• Remove or alter proprietary notices
• Resell or sublicense access, or use the Service to build a competing product

7. Acceptable Use

You agree not to:

• Use the Service unlawfully
• Attempt to access another customer's workspace, data or account
• Probe, scan, overload or disrupt the Service or its infrastructure
• Scrape or automate access outside our documented APIs and rate limits
• Create accounts in bulk, or evade trial or plan limits
• Impersonate any person or entity
• Send unsolicited marketing to tenants or guests through the Service

8. Availability

We work to keep TrackMyPG reliable, but we do not offer a contractual uptime guarantee and do not warrant uninterrupted or error-free operation. Maintenance, third-party provider outages and factors outside our control can interrupt the Service.

Automated messages depend on third-party email, SMS and WhatsApp providers. We cannot guarantee delivery, delivery time, or that a provider will not reject a message under its own policies.

9. Ending the Agreement

9.1 By you

Because subscriptions are prepaid and never auto-renew, there is nothing to cancel to stop future charges — simply do not purchase another term. Your paid access runs to the end of the term you paid for.

To close your account and erase your workspace, use Settings → Account Deletion in the dashboard. The request is verified by email OTP and reviewed before erasure begins. See our account deletion page. Deletion does not by itself entitle you to a refund of the current term — see the Refund Policy.

9.2 By us

We may suspend or terminate your account if you:

• Breach these Terms
• Use the Service fraudulently or unlawfully
• Fail to pay amounts due
• Act in a way that harms us, other customers, or the people whose data you store

10. Disclaimer of Warranties

TO THE EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

Invoices, reports, tax figures and documents generated by the Service are produced from the data you enter and the settings you choose. They are not legal, tax or accounting advice, and it is your responsibility to check them before relying on them or filing them.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA OR BUSINESS OPPORTUNITY.

Our total aggregate liability arising out of or relating to the Service is limited to the amounts you actually paid us in the twelve months before the event giving rise to the claim. Nothing here excludes liability that cannot lawfully be excluded.

12. Indemnity

You will indemnify and hold harmless BuildsInfinity Technologies., its officers, employees and agents against claims, damages, losses and reasonable legal costs arising from:

• Your use of the Service
• Your breach of these Terms
• Any claim that your collection, entry, storage or use of tenant, guest, staff or other third-party data through the Service was unlawful or unauthorised
• Messages sent through the Service to recipients you entered
• Any dispute between you and a tenant, guest or staff member

13. Governing Law and Disputes

These Terms are governed by the laws of India.

Please contact us first at info@trackmypg.com — most issues are resolved that way. Any dispute that cannot be resolved will be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration is Gautam Buddha Nagar, Uttar Pradesh, India, and the language is English. Subject to this, the courts at Gautam Buddha Nagar, Uttar Pradesh have exclusive jurisdiction.

Nothing in this section takes away a remedy the law gives you and does not allow us to remove. In particular, if you are a consumer within the meaning of the Consumer Protection Act, 2019, this clause does not prevent you from approaching a consumer commission, and nothing here limits the rights preserved in section 11 of our Refund Policy.

14. Changes to These Terms

We may update these Terms. Each version has an effective date, and the version you accepted at signup is recorded against your account.

For minor changes — clarifications, corrections, or changes that do not affect your rights or what you pay — we update this page and its effective date, and continued use after the change takes effect means you accept it.

For material changes — anything that meaningfully alters your rights, your obligations, what you pay, or how we handle data — we will notify registered PG Owners by email before the change takes effect, and we will ask you to review and accept the updated Terms rather than treating continued use as agreement. If you do not accept them, you may stop using the Service and request account deletion; the term you have already paid for is unaffected.

15. Contact

16. General

If any provision is found unenforceable, it is limited to the minimum extent necessary and the rest remains in force. Our failure to enforce a provision is not a waiver of it. You may not assign this agreement without our consent; we may assign it as part of a merger, acquisition or sale of assets.

These Terms, together with the Privacy Policy, Refund Policy and Cookie Policy, are the entire agreement between you and us regarding the Service.